Make sure your Bluetooth and mobile Wi-Fi are always turned on for the app to work.

When the ZipBy app is launched for the first time after the application is installed, your phone will display messages to set-up these required settings. Location Services should be set to ‘Always’.

You mustn’t turn off these services while you are inside the ZipBy parking location. Otherwise, the app will not work, and you’ll be unable to exit. If these settings are not switched on, you’ll see a warning that ‘ZipBy IS DISABLED’ and you’ll be prompted to adjust your settings.

ZipBy does not track or use your location, or any other data from these services, except to open the parking gate on entry and exit at the ZipBy parking location.

Not all parking locations are powered by ZipBy yet. You can use the app to park in any parking location where you see Zip!

To locate your nearest ZipBy parking location, use the Find Us button in the app. ZipBy locations can currently be found in Australia, US and Canada.

ZipBy is commited to protecting the privacy of your personal information. We make sure to comply with all relevant laws relating to your privacy.

A receipt will be automatically sent the email you provided when setting up your account, you can always resend a receipt to yourself by going to your session history and pushing “resend receipt”

By setting up your account with ZipBy you can use, AMEX, MasterCard, Visa, Union, credit and debit cards, as well as Apple Pay and Google Pay.

When adding your new rental in the ZipBy app, make sure to add it as a rental vehicle instead of regular, and set the expiration date, so the rental can be removed from your account upon return.

Simply go to your current open session and push the “Validate” button, the camera page will open where you need to scan the QR code available.

If available you can also add a promo code to your open session instead of scanning.

This feature will allow you to safely transfer an open session to another ZipBy user so they can exit the parking location without taking your phone.

To transfer a current open parking session to another ZipBy user, click on the Session Transfer app on the ZipBy home screen. A list of current open sessions for the user is displayed.

Select the session to be transferred by tapping on the required session name.

You will be asked to provide the ZipBy ID for the user the session is to be tr

Once you download and register with ZipBy, using the app is quite straightforward. Just make sure you have your mobile settings switched on.

For the ZipBy app to work, you need to have Bluetooth and Wi-Fi turned on at all times. If these settings are not switched on, you’ll see a warning that ZipBy IS DISABLED.’ You’ll then be prompted to adjust your settings.

The session will start as the last user of the vehicle, you can use Session Transfer to move the session to the driver’s phone or deactivate if you no longer need.

ZipBy works in the background, without having to run the app. In the unusual case where the boom gate won’t open, check the ZipBy app. If you see a red alert ‘Oops, Check your setting’ click on the button. This will tell you where the error is. For example, If there is a red cross next to Bluetooth, click on the right arrow. This will take you to the Bluetooth settings for ZipBy. Ensure the ZipBy app settings are enabled. If ZipBy Bluetooth is enabled here, check that the phone’s global Bluetooth settings are not disabled.

Sometimes, just starting the ZipBy app manually will open the gate. If this still doesn’t open the gate,

You have two options:

1. Take a parking ticket upon entry, as usual, or
2. Press the intercom button and provide your ZipBy ID/Name or email address that you used to create the ZipBy account. The parking operator will create a session for you.

• Download the ZipBy appand navigate to the permit section and “Select a Permit”.
• Complete the Permit Formfound in the ZipBy app or online if an URL is provided and submit required documents (if necessary).
• Your permit request will be automatically approved or may take some time to be reviewed by the Property Manager or Parking Operator.
• If approved automatically, the permit will be active right away or from the time it was requested. If not approved automatically, the permit will be active once approved, and you can start parking immediately.

Yes! you will receive notifications when it’s time to renew. You can also manually extend your permit through the app.

If your permit allows limited parking days (e.g., 3 times per week), any extra usage will be charged at the standard transient parking rate (The parking operator’s terms and conditions will be accessible for review while selecting your permit.).

You can cancel your Permit at any time, through the ZipBy app or ZipBy Connect by navigating to “Current Permits” selecting the permit you wish to cancel and hitting “Cancel Permit”