Frequently Asked Questions

Simply download the ZipBy app, free through App Store and Google Play, and register for a ZipBy account.

When you drive-up to a ZipBy gate, the system will automatically detect you and raise the gate on entry and exit. There’s no need to touch your phone or interact with the app. It’s a ‘touchless’ process.

Take a look at our instructional videos. It’s an easy way to see how ZipBy works.

1. ZipBy is a touchless app. You don’t need to open the app to use it. As long as you have an active account, ZipBy will start-up in the background and let you in and out of the parking location.
2. Just drive up to the ticket machine and stop. You’ll see the ZipBy branding on the columns at the entrance of the parking location. Your ZipBy app will open the gate automatically.
3. Make sure your Bluetooth, Wi-Fi, Location Services and Motion and Fitness settings are turned on at all times.
   ZipBy does not track or use your location, or any other data from these services, except to open the parking gate on entry and exit at the ZipBy parking location.
4. You must have Bluetooth, Wi-Fi, and Location Services turned on before you drive into the parking location. Please note, Location Services must be set to ‘Always’. If they’re only on while you are using the ZipBy app, you will not be able to exit the parking location.
   Please do not turn off these services while you are inside the ZipBy parking location.
5. Best Phone Placement: For the fastest entry and exit, we recommend you place your phone next to you in the centre of the vehicle – ideally, in a central console cup-holder or in a windshield/dashboard mount. The ZipBy app may not work if your phone is in a pocket or tucked away in a handbag or briefcase.

• Home – Takes you back to the home screen showing your current and past parking sessions.
• Booking – Enables you to make a booking for a car space that’s within your city. If you want to make a booking at a parking location in another city, you can search for the location using ‘Near me’. Note that not all ZipBy parking locations have an active booking system.
• Find Us– You can easily search for ZipBy sites using this function. Simply enter the parking site name to search. You can also use the map to browse for a parking location near you. 
• Permit – Allows you to apply for a temporary or permanent permit to use a parking location.
• Help Now – Call or email ZipBy Support if you need help.

This feature will allow you to safely transfer an open session to another ZipBy user so they can exit the parking location without taking your phone.

To transfer a current open parking session to another ZipBy user, click on the Session Transfer app on the ZipBy home screen. A list of current open sessions for the user is displayed.

1. Select the session to be transferred by tapping on the required session name.
2. You will be asked to provide the ZipBy ID for the user the session is to be transferred to.
3. Click on Transfer to initiate. The screen will provide a pin number for the recipient.
4. The recipient will receive notification to complete the Session Transfer.
5. If you cancel, you will be returned to the list of active sessions, thereby cancelling the Session Transfer.

Once you download and register with ZipBy, using the app is quite straightforward. Just make sure you have your mobile settings switched on.

For the ZipBy app to work, you need to have Bluetooth, Wi-Fi, Location Services and Motion and Fitness phone settings turned on at all times. If these settings are not switched-on, or if Location Services is not switched to ‘Always’, you’ll see a warning that ‘ZipBy IS DISABLED’. You’ll then be prompted to adjust your settings.

No problem. Our advanced detection system will detect the driver of the vehicle via their handset 99% of the time. On the odd occasion it doesn’t detect the driver, you can use Session Transfer to move the session to the driver’s phone.

For the fastest entry and exit, we recommend you place your phone next to you in the centre of the vehicle. The best places are in a central console cup-holder or in a windshield/dashboard mount. The ZipBy app may not work if your phone is in a pocket or tucked away in a handbag or briefcase.

For your ZipBy app to work, you need to have Bluetooth, Wi-Fi, Location Services and Motion and Fitness phone settings turned on at all times. Note that Location Services need to be on ‘Always’ for the app to work.

When the ZipBy app is launched for the first time after the application is installed, your phone will display messages to set-up the required settings.

• Motion & Fitness Activity – reply OK to allow ZipBy to work out whether the user is walking or driving.
• Access Location – reply ‘Always Allow’ to allow the application to work seamlessly.
• Location Services – Location Services should be set to ‘Always’.

If these settings are not in place, you’ll see an alert on your phone to remind you to switch them on.

It’s important that you don’t turn off these services while you are inside the ZipBy parking location, otherwise the app will not work and you’ll be unable to exit. If these settings are not switched-on, you’ll see a warning that ‘ZipBy IS DISABLED’ and you’ll be prompted to adjust your settings.

Not all parking locations are powered by the ZipBy system yet. You can use the app to park in any parking location where you see the ZipBy logo on the entry and exit columns. To locate your nearest ZipBy parking location, use the location finder in the app.

You can use the ZipBy app to park in any parking location where you see the ZipBy logo on the entry and exit columns. To locate your nearest ZipBy parking location, use the location finder in the app. You’ll find ZipBy at many hospitals, universities, shopping centres and commercial car parking locations. ZipBy locations can currently be found in Australia, US and Canada.

It sometimes happens that the person who used their ZipBy app when entering a parking location, isn’t the same person who drives out. In this case, go to the ‘Session Transfer’ feature in the app.

This feature allows you to safely transfer the open session to another ZipBy user so they can exit the garage without taking your phone.